To avoid misunderstandings, please read this non-refundable policy carefully before purchasing, upgrading, renewing or subscribing to Web4 Browser services. Unless otherwise mandated by laws and regulations or otherwise agreed in writing by both parties, refunds will not be supported once the Web4 Browser service is purchased, activated, allocated resources or enters the service cycle.
1. Scope of application
This agreement applies to subscription packages, team editions, environment quantity expansion, value-added functions, automation capabilities, technical support or other paid services purchased through the Web4 Browser official website or officially recognized channels.
If you purchase services through a third-party channel, agent, payment platform or partner, the refund process may be subject to additional rules of that channel.
2. Confirm before purchasing
- Please confirm whether the package version, number of environments, billing cycle, system compatibility, agent access method, automation requirements and team permissions meet your business scenario before making payment.
- We recommend that you first use the free version, trial functions, product introduction or contact consultation to evaluate the suitability before purchasing a higher version or long-term package.
- Use that does not meet expectations due to your failure to fully confirm your business needs, equipment environment, third-party platform rules or agent quality does not usually constitute grounds for a refund.
3. No refund principle
The software subscription, team version, environment quantity expansion, value-added functions, automation capabilities, technical support and other paid services provided by Web4 Browser are digital software services. In principle, refund applications will not be accepted after service activation, resource allocation, authorization activation or the start of the subscription cycle.
- Purchasing means that you have confirmed the package version, price, billing cycle, functional scope and service boundaries.
- The free version, trial instructions, product descriptions, pricing pages, and pre-sales communications are all designed to help you complete your evaluation before paying.
- Refund requests due to deviations in personal understanding, business changes, insufficient testing, changes in third-party platform rules, or usage effects that do not meet expectations will not be accepted.
4. Please confirm before purchasing
Before making payment, please be sure to confirm the following matters. Completing payment constitutes your completion of the necessary assessment and acceptance of the non-refundable policy.
- Confirm whether the package version, number of profiles, team members, billing cycle, and function permissions meet your needs.
- Confirm whether your operating system, device environment, network environment, agent solution, and automated access method are suitable.
- Confirm that third-party platform rules, account history, agent quality, verification code services and business processes may affect the final effect.
- Confirmation promotions, discounts, event packages, customized services, manual support and one-time services are not refundable.
5. Repeated deductions and abnormal orders
The no-refund policy does not prevent you from contacting us for verification on obviously abnormal orders. You can submit an order verification application under the following circumstances, but this does not mean a refund is guaranteed:
- Obvious repeated deductions occurred within a short period of time for the same account and the same package.
- The payment was successful but the order was not generated and the service resources were not activated or allocated.
- Abnormal amounts caused by payment systems, banks or third-party channels.
- Special circumstances that must be handled as mandated by laws and regulations.
To verify, please go through Contact us Submit the order number, payment time, payment amount and screenshot of the problem on the page.
6. Processing methods after service activation
If you encounter problems with installation, login, environment creation, agent configuration, automated access or function usage after the service is activated, we will give priority to assisting in solving the problem through technical support, documentation, version updates or configuration suggestions instead of direct refunds.
- Result problems caused by third-party platform risk control, account bans, agent quality, script logic, network environment or business strategies are not within the scope of refunds.
- Refund requests due to your failure to use in time, insufficient testing, business suspension, team adjustments or no longer needing the service will not be accepted.
- If there is another written business agreement between the two parties, the written agreement shall prevail.
7. Exception and Abuse Handling
If we discover false statements, malicious disputes, chargeback abuse, bulk abuse of trial resources, illegal use, or attempts to circumvent the terms of service, we have the right to refuse processing, limit services, terminate accounts, or reserve the right to pursue further liability.